![]() In some cases, we may limit the number of customers that can be served on a particular network node or, in very rare cases, we may need to downgrade the service available to existing customers until additional capacity can be added. ![]() We also reinforce our network with additional capacity in areas where congestion is identified or as part of standard network engineering design plans. Our network management techniques include preventing virus/spam delivery to customer email accounts. When network congestion is identified, CenturyLink uses various techniques to create a good customer experience. ![]() Peak usage will vary due to extraordinary conditions such as pandemics, weather events and/or national emergencies. During peak hours, the majority of our residential customers are using the Internet simultaneously, giving rise to a greater potential for congestion. If network congestion occurs, CenturyLink employs various techniques to ensure a positive customer experience and fair distribution of network resources.Ĭurrently, based on our experience, if CenturyLink customers encounter any congestion, it is typically during the hours of peak usage - between 7 p.m. CenturyLink monitors and proactively reinforces our network with additional capacity in areas where growth trends identify a need.
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